CUSTOMER SERVICE AND LOGISTICS EXPERTISE
Our dedicated customer service team is available for day to day questions, consistent service, and providing innovative solutions to your needs. Additionally our expertise in export, tax, compliance and logistics is at your disposal, whether your wine is traveling business-to-business or direct to the consumer.
YOUR OFF-SITE ORDER DESK
When we handle your wine fulfillment we understand that our service becomes an extension of your high quality brand. This seamless hand-off requires the customer service, experience and flexibility that Alexander Valley Cellars has been delivering to our customers for more than a quarter century. We take the responsibility of being your off-site order desk very seriously, and do everything we can to make sure that your orders are handled quickly and reliably by people who know you and your account.
RELIABLE DELIVERIES ON YOUR SCHEDULE
Using our online order system you can place an order any time of day, and our staff is always ready to help with custom ordering. We schedule pickups within 24 hours of your order, and we don’t keep busy people waiting. We interface with the best-known and most reputable freight and delivery companies, and we can schedule deliveries to restaurants, wine shops, wine writers and events.
COMPLETE RANGE OF WINE SUPPLY CHAIN OPTIONS
- Transportation of Finished Goods from winery to warehouse
- Distributor Order shipping and compliance
- Inventory management
- Production Material Management
- Forward staging
- Online reporting
- Distributor Sample Orders
- Pick and pack daily order processing
- Wine Club Order Fulfillment